Blog Archives

How a CRM solution can give your clients the WOW factor!

I want to tell you a little story today about an event that happened to me recently.  I decided, in my quest for healthy living, that I would try a juice cleanse.  I have heard about the health benefits of more »

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Posted in CRM Data Mining, BI and Analytics, CRM Sales, Customer Relationship Management (CRM)

The Most Commonly Implemented CRM Features

I have been involved in implementing CRM systems for a long time.  However, it struck me that I hadn’t written a blog post on what the most common features every organisation will ask for.  Our clients are a combination of more »

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Posted in Customer Relationship Management (CRM)

Small Biz CRM Buyer Trends for 2015

Ever wondered what small businesses like yours look for when buying a CRM system? Well wonder no more, as softwareadvice.com have done all the hard work for you! They evaluated interactions with hundreds of small business buyers in the US, UK and more »

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Posted in Customer Relationship Management (CRM)

How Implementing CRM Can Fulfil Your Top 10 Business Wishes – Part II

In my 10 or more years in the IT/CRM space, I have come across many businesses from various industry verticals.  However, all of them have the same business needs no matter which industry they are from.  I have compiled the more »

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Posted in CRM Marketing, CRM Sales, CRM Software, Customer Relationship Management (CRM), Customer Service, Social CRM

CRM For Puppets!

We love to bring you stories of innovative ways a CRM system can help any type of business – including not for profit organisations. Take Spare Parts Puppet Theatre. Spare Parts Puppet Theatre (SPPT) are Australia’s champions for puppet theatre. more »

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Posted in CRM Marketing, CRM Sales, Customer Relationship Management (CRM), Customer Service

CRM in Hollywood!

The Walt Disney Studios job board has a new listing – Supervising VP of CRM (Customer Relationship Management). According to the listing, the key job responsibility of the VP will be to best leverage marketing campaigns and materials to engage more »

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Posted in Uncategorized

10 Hosted CRM Features That Will Help You Build Customer Loyalty

How to improve close rates and average deal size with the right CRM solution and features. Hosted CRM solutions are not all created equal. Some cater to a company’s sales force automation needs, while others focus on marketing campaigns and more »

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Posted in Customer Relationship Management (CRM), Customer Service

Top 5 Benefits Of CRM Sales Automation You Might Be Missing

Before evaluating the right CRM solution for sales force automation, it is important that you realise that only a productive sales force can improve your company’s profitability. The right CRM solutions can ensure an increase in the velocity of a more »

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Posted in CRM Sales, CRM Sales, Customer Relationship Management (CRM)

5 Ways to Measure Social Media Customer Service

As with any marketing and/or social media effort, it’s critical to set your objectives and create related metrics to assess your success. Here are five metrics to help you monitor integrating social media into your customer service delivery. Number of more »

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Posted in Customer Relationship Management (CRM), Social CRM

10 Tips To Improve Your B2B Email Marketing

Business to Business (B2B) email marketing should be approached differently than Business to Consumer (B2C) email. However, many B2B marketers find difficulty in creating successful B2B campaigns. We find the problems are mostly due to two misconceptions: First, many of more »

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Posted in CRM Marketing, Customer Relationship Management (CRM)
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Learn how a CRM system can help you to:

  • Have all your customer information in one central place.
  • Gain valuable insights to close more sales
  • Save time and improve productivity
  • Market more efficiently- generate more leads
  • Track interactions, get automated reminders

“Thank you Vish for the advice and support. Implementing the CRM made an immediate impact on the way we manage our customers” --Jacqui Warnock, Fremantle Chamber of Commerce