Blog Archives

5 Free must-have online tools to manage your business more efficiently

  When running a business, your website is basically the hub of all your online activity.  It is the face of your business and any online interactions will be passing through there.  As you probably already know, when people are more »

Tagged with: , , , , , , , , , , ,
Posted in Must have online tools

How Implementing CRM Can Fulfil Your Top 10 Business Wishes – Part II

In my 10 or more years in the IT/CRM space, I have come across many businesses from various industry verticals.  However, all of them have the same business needs no matter which industry they are from.  I have compiled the more »

Tagged with: , , , , , , ,
Posted in CRM Marketing, CRM Sales, CRM Software, Customer Relationship Management (CRM), Customer Service, Social CRM

How Marie Forleo is revolutionising CRM

photo courtesy of http://www.marieforleo.com/ Marie was recently interviewed by Oprah as a thought leader for the next generation. Her mission is to help you realize your greatest potential and use your unique talents to change the world. She reaches over 200,000 more »

Tagged with: , , , , , , ,
Posted in CRM Marketing, Customer Relationship Management (CRM)

How the Marketing and Sales Game Has Changed

The science of marketing and sales has progressed significantly over the span of a few decades. With new advances in methodology technology has taken on a larger role to provide the tools necessary to enhance and support the needs of more »

Tagged with: , , , , , , ,
Posted in Customer Relationship Management (CRM)

Common FAQs on Customer Relationship Management (CRM)

What is CRM? CRM stands for Customer Relationship Management. It is a model for managing your business’s interactions with all your customers and sales prospects. It uses technology to organise, synchronise and automate your business processes in the areas of more »

Tagged with: , , , , , ,
Posted in Customer Relationship Management (CRM), Uncategorized

The Zappos Effect: 5 Great Customer Service Ideas for Smaller Businesses

Zappos, the online retailer, has used incredible customer service to create an extremely loyal customer base. Small ecommerce businesses that want to grow would be wise to take a lesson from Zappos. As an example of Zappos’ almost insane customer more »

Tagged with: , , , , , , , ,
Posted in Customer Relationship Management (CRM), Customer Service

Top 5 Benefits Of CRM Sales Automation You Might Be Missing

Before evaluating the right CRM solution for sales force automation, it is important that you realise that only a productive sales force can improve your company’s profitability. The right CRM solutions can ensure an increase in the velocity of a more »

Tagged with: , , , , , , , , ,
Posted in CRM Sales, CRM Sales, Customer Relationship Management (CRM)

5 Ways to Measure Social Media Customer Service

As with any marketing and/or social media effort, it’s critical to set your objectives and create related metrics to assess your success. Here are five metrics to help you monitor integrating social media into your customer service delivery. Number of more »

Tagged with: , , , , , , ,
Posted in Customer Relationship Management (CRM), Social CRM

10 Tips To Improve Your B2B Email Marketing

Business to Business (B2B) email marketing should be approached differently than Business to Consumer (B2C) email. However, many B2B marketers find difficulty in creating successful B2B campaigns. We find the problems are mostly due to two misconceptions: First, many of more »

Tagged with: , , , , , , ,
Posted in CRM Marketing, Customer Relationship Management (CRM)

10 Reasons Email Marketing is Better Than Social Media

Your CRM strategy for marketing may include email marketing and social media marketing. Though social media seems to be the new method of reaching out to people, this article explains why good old fashioned email marketing may be better. Social more »

Tagged with: , , , , , , ,
Posted in CRM Marketing, Customer Relationship Management (CRM), Social CRM
Get Free Updates!
CRM Tips and Tricks
Sign up for free updates.

Learn how a CRM system can help you to:

  • Have all your customer information in one central place.
  • Gain valuable insights to close more sales
  • Save time and improve productivity
  • Market more efficiently- generate more leads
  • Track interactions, get automated reminders

“Thank you Vish for the advice and support. Implementing the CRM made an immediate impact on the way we manage our customers” --Jacqui Warnock, Fremantle Chamber of Commerce