Blog Archives

CRM For Puppets!

We love to bring you stories of innovative ways a CRM system can help any type of business – including not for profit organisations. Take Spare Parts Puppet Theatre. Spare Parts Puppet Theatre (SPPT) are Australia’s champions for puppet theatre. more »

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Posted in CRM Marketing, CRM Sales, Customer Relationship Management (CRM), Customer Service

Chamber of Commerce Gains Hundreds of Hours by Using CiviCRM

We have been privileged to have one of our CRM projects featured as a case study in the CiviCRM July Newsletter. CiviCRM helps organizations grow and sustain strong relationships over time. It is a web-based, open source CRM software geared toward more »

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Posted in Customer Relationship Management (CRM)

Affordable Small Business CRM Options

A CRM system doesn’t have to break the bank for small businesses. Small businesses often ask me whether CRM systems are only for bigger companies as the common misconception is that they are very expensive. The good news is that more »

Posted in Customer Relationship Management (CRM)

How Implementing CRM Can Fulfil Your Top 10 Business Wishes – Part I

  In my 10 or more years in the IT/CRM space, I have come across many businesses from various industry verticals.  However, all of them have the same business needs no matter which industry they are from.  I have compiled more »

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Posted in Customer Relationship Management (CRM)

CRM For Pets!

How Much is that Doggie in the Window? It’s pretty much a given – pets are big business. The American Pet Products Association (APPA) industry trends report predicts that US households will spend just north of $50 billion on pets more »

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Posted in Customer Relationship Management (CRM)

CRM is Now the Best Friend of Sales

Customer Relationship Management (CRM) is today’s name for what every successful shop owner has known throughout the ages – that meeting each customer at the door with a handshake and a smile, knowing their names, and what they want to more »

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Posted in CRM Sales, Customer Relationship Management (CRM)

How the Marketing and Sales Game Has Changed

The science of marketing and sales has progressed significantly over the span of a few decades. With new advances in methodology technology has taken on a larger role to provide the tools necessary to enhance and support the needs of more »

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Posted in Customer Relationship Management (CRM)

10 Hosted CRM Features That Will Help You Build Customer Loyalty

How to improve close rates and average deal size with the right CRM solution and features. Hosted CRM solutions are not all created equal. Some cater to a company’s sales force automation needs, while others focus on marketing campaigns and more »

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Posted in Customer Relationship Management (CRM), Customer Service

Some of the Best Customer Service Stories – to Put a Smile on Your Face this Christmas

When someone wants to tell you a story about a recent customer experience, it usually tends to be more Tales from the Crypt than Happily Ever After. But that’s not to say good service isn’t out there. Here are 11 more »

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Posted in Customer Relationship Management (CRM), Customer Service

Common FAQs on Customer Relationship Management (CRM)

What is CRM? CRM stands for Customer Relationship Management. It is a model for managing your business’s interactions with all your customers and sales prospects. It uses technology to organise, synchronise and automate your business processes in the areas of more »

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Posted in Customer Relationship Management (CRM), Uncategorized
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Learn how a CRM system can help you to:

  • Have all your customer information in one central place.
  • Gain valuable insights to close more sales
  • Save time and improve productivity
  • Market more efficiently- generate more leads
  • Track interactions, get automated reminders

“Thank you Vish for the advice and support. Implementing the CRM made an immediate impact on the way we manage our customers” --Jacqui Warnock, Fremantle Chamber of Commerce