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CRM GURU – Paul Greenberg on Social CRM

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Posted in Social CRM

Why have a customer portal that is integrated with my CRM application??

As discussed in previous articles, “CRM is about acquiring and retaining customers, improving customer  loyalty, gaining customer insight, and implementing customer-focused strategies. A true customer-centric enterprise helps your company drive new growth, maintain competitive agility, and attain operational excellence. “SAP more »

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Posted in Customer Service

Why Data mining in CRM?

“CRM is about acquiring and retaining customers, improving customer loyalty, gaining customer insight, and implementing customer-focused strategies. A true customer-centric enterprise helps your company drive new growth, maintain competitive agility, and attain operational excellence.” SAP Customer Relationship Management (CRM) is more »

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Posted in CRM Data Mining, BI and Analytics

2012 Trend….Implementing, using a CRM application as a business strategy

CRM seeks to re-create the position where you know your customer and understand what makes them tick. It uses the recent developments in software that allow mapping of complex transactions and relationships to give a holistic picture of a customer more »

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Posted in Customer Relationship Management (CRM)

CRM …What is it????

CRM is customer relationship management. Let’s face it, our business income is from customers, the business is concerned in getting their customers to be repeat buyers, but there is increasing stiff competition with competitors who have higher marketing budgets. Customers’ more »

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Posted in Customer Relationship Management (CRM)
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Learn how a CRM system can help you to:

  • Have all your customer information in one central place.
  • Gain valuable insights to close more sales
  • Save time and improve productivity
  • Market more efficiently- generate more leads
  • Track interactions, get automated reminders

“Thank you Vish for the advice and support. Implementing the CRM made an immediate impact on the way we manage our customers” --Jacqui Warnock, Fremantle Chamber of Commerce