Dr Ganesh Arulampalam
PhD (Engineering), BEng (Hons) (Computer & Digital Systems)
Dr Ganesh Arulampalam is CEO and Senior Consultant at Sankhya Consultants and has 23 years experience in the IT industry in Malaysia and Australia, having worked as a business analyst, systems designer, project manager and consultant for a variety of projects spanning domains such as retail, logistics, medical, insurance, education and ubiquitous computing.
He holds a PhD in Engineering in the area of Artificial Intelligence and is currently also an Adjunct Senior Lecturer at Edith Cowan University. Over the last 2 decades Ganesh has assisted numerous businesses identify their IT needs and implement systems and strategies help them improve their operations and grow their business. His experience in running a business and managing events for a not-for-profit volunteer organisation enables him to provide business and management insights, in addition to technical expertise, in coming up with customised technology-based solutions.
He is acknowledged as an excellent trainer, having conducted numerous seminars and industry courses over the last two decades, as well as lecturing at university. He brings a unique blend of academic and industry knowledge and experience in an engaging and practical real-world approach.
Dr Vish Ramakonar
Customer Relationship Management (CRM) Consultant
PhD (Comp/Comm Systems,) BEng (Comp/Comm Systems) Hons, Certified Six Sigma Green Belt
Dr Vish is a CRM consultant who is passionate about the latest in CRM trends and has over 15 years industry experience in various verticals and IT positions.
Over the years, she has worked on collaborative projects with experts in CRM related areas such as data mining, sentiment analysis and semantic technology. Recent collaborations with the Government of Malaysia, Digital Ecosystems and Business Intelligence Institute (Formerly Curtin University) and Nottingham University have resulted in the development of new methodologies in the CRM space.
Vish has co-authored Patents and IEEE papers and has recently completed a $120K CRM project fully government funded by the Ministry of Science Technology and Innovation in Malaysia to add an advanced data mining component to Sankhya’s CRM system in 2011.
She received a PhD in Computer/Communications Engineering 10 years ago and has since worked in the design and consulting areas of CRM systems. Vish is Six Sigma Green Belt certified and although she has been involved in implementing enterprise wide applications for government and industries in this region, her passion still lies in leveraging CRM tools and techniques together with her Six Sigma skills to help SMEs grow their business.
She is currently a CRM business advisor and workshop presenter/trainer for the Australian Federal Government’s Digital Enterprise Program in collaboration with Fremantle Chamber of Commerce and Achieve More Online