10 Tips To Improve Your B2B Email Marketing

Business to Business (B2B) email marketing should be approached differently than Business to Consumer (B2C) email. However, many B2B marketers find difficulty in creating successful B2B campaigns. We find the problems are mostly due to two misconceptions: First, many of us assume that a Business-to-Business email needs to be full of corporate speak and approached with a business-like mentality. Second, most of us, even marketers, see more B2C messages than B2B ones, so we unsuccessfully try to implement B2C style tactics in our approach (design, layout, copy, etc.).

So, to get back on track with your B2B email campaigns, here are ten tips:

1. Be a human. Consider writing your B2B email in the same way you’d approach a personal communication. Show some personality. Write it like it’s a conversation. Be upbeat. A lively writing style from a person and not a brand can be a game-changer. At worst you’ll be remembered for being unique.

2. Have a goal. Too many messages are sent simply because someone is covering their ass. The sender’s only goal is to make sure they don’t get blamed for not sending the email. If that’s you- stop it. Have a reason for sending your email. If you don’t know what it is, don’t send it.

3. Consider the recipient’s goals. Most likely, your B2B email isn’t about branding or a special offer. It’s there to help recipients with a vital function of their job. Put yourself in the recipient’s shoes and create a communication that benefits the recipient by providing valuable information, saving time or saving money.

4. Segment. If you’re trying to reach multiple audiences, you may want to do it with multiple iterations of the email, allowing each to be short, focused and goal-oriented.

5. Not everything needs to be a newsletter. You don’t need to send a newsletter-style email with 5 articles and 50 links just because you’re a business. Try testing different amounts of content- maybe its better to send 1 article at a time, 3 days a week than one monthly newsletter with 12 articles. Mix it up. Try to be different. Stand out.

6. Tell a story. Yes, it’s okay to include real-world stories in your emails. The recipient is a person. People like stories. Give your readers something they’ll like. Story-telling is a great way to engage and earn your reader’s attention.

7. Be consistent with delivery. When recipients see your emails arriving consistently at the same time each day, week or month you’ll get a higher open rate. Why? Because it makes you look like you know what you’re doing. And if you give off that impression people will notice and react.

8. Offer solutions. Business professionals are presented with challenges on a daily basis. If you can help solve them, you become valuable. In your emails, show you your product or service can solve common business problems.

9. Include social content. If you have quality content from your social media channels, highlight your most commented post, most watched video or most re-tweeted Tweet in your email. If your social contacts find it interesting, your email audience probably will too.

10. Encourage feedback. If all else fails, ask the recipients what they want or allow them to select it themselves. Surveys are also a good idea. Ask users how much content they want and when they want it. Just be prepared to implement or act upon the feedback you receive. B2B email marketing isn’t rocket science- if anything the audience is more consistent than B2C recipients. So take the initiative to adjust your B2B approach- you’ll likely see the effort in your improved campaign results.

Reference: Adam Q. Holden-Bache – Mass Transmit

Vish Ramakonar

Sankhya Consultants are experts in Customer Relationship Management (CRM), Data Mining and Predictive Analytics. We have over 20 years experience in the IT industry and have completed CRM implementations in various industries. We also have extensive knowledge in Data Mining , Business Intelligence and Predictive Analytics. In a nutshell we work with your business and help you: - Understand your CRM business objectives and advise you on how to build fantastic relationships with your clients to get more sales and repeat business. - Streamline and automate your pre-sales, sales and post-sales processes to help save you time so you can work ON your business not IN your business. - Select the right CRM tool for your needs - Configure the tool specifically for your business - Train your people to use the tool effectively in line with your business objectives If you already have an existing CRM system, but not sure if you are using it to it’s fullest potential, we can help you out there too. So please contact us to see how we can help you save more time and build long lasting relationships with your clients.

Tagged with: , , , , , , ,
Posted in CRM Marketing, Customer Relationship Management (CRM)
One comment on “10 Tips To Improve Your B2B Email Marketing
  1. These tips are really outstanding for the growth of our business. We can promote our product easily and with more confidence if we have a proper strategy. I also have written a post regarding email marketing tips you can read it here Email Marketing Adelaide.

Leave a Reply

Your email address will not be published. Required fields are marked *

*

Get Free Updates!
CRM Tips and Tricks
Sign up for free updates.

Learn how a CRM system can help you to:

  • Have all your customer information in one central place.
  • Gain valuable insights to close more sales
  • Save time and improve productivity
  • Market more efficiently- generate more leads
  • Track interactions, get automated reminders

“Thank you Vish for the advice and support. Implementing the CRM made an immediate impact on the way we manage our customers” --Jacqui Warnock, Fremantle Chamber of Commerce